The primary purpose of this position is to be a senior technical mentor and direct supervisory resource for individual shifts to ensure network support performance levels are met for all locations. Frequent independent judgments are essential. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
The associate is responsible for the functions below, in addition to other duties as assigned
Provide tier 3 network technical support assisting with troubleshooting on shift, performing complex problem analysis and ensuring proper problem escalations and notifications are made. Review all issues for appropriate troubleshooting steps and supporting details prior to escalating to Senior NOC Engineer.
Lead network operations projects as assigned by manager. Minimally includes consulting with users, network design, development, analysis, testing and documentation
Allocate staff workload, oversee the effective completion and communication.
This position directly supervises NOC Engineer, NOC Analyst, NOC Technician, and carries out supervisory responsibilities in accordance with Rite Aid policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving complaints.